Connecting People with Executive Opportunities

Position: District Aftersales Manager – Quebec + Atlantic
Reports To: Regional Director
Company: Subaru Canada
Location: Montreal
Career Type: Permanent
Date Posted: February 2015

Job Profile

The District After Sales Manager (DASM) is responsible for ensuring that dealers within their prescribed territory develop, implement and continually refine service, parts and warranty policies and best practices which are consistent with the requirements and guidelines of Subaru Canada Inc. The focus of these efforts is designed to enhance Subaru’s brand image as well as support various volume and profitability objectives while ensuring that Subaru customer expectations are met or exceeded to the greatest extent possible.

Primary Responsibilities:

• Assist Region with establishing, communicating and achieving Dealer Annual Operation Plan including parts & accessory sales, service and warranty objectives, training initiatives as well as customer satisfaction targets.
• Plan for and conduct regular dealer visits and complete, as a minimum, the prescribed Dealer Contact Reports to be forwarded for action and follow-up to the Dealer Principal or Service / Parts Manager; Manager, Field Operations and Regional Director.
• Reviews the effectiveness and efficiency of the overall dealership After Sales management and employees to ensure the consistent attainment of the standard of excellence expected by Subaru customers and to make the necessary recommendations for training, improvement and/or replacement of dealership personnel.
• Develops and follow-up on the implementation of National After Sales merchandising initiatives at the Dealer level and proposes innovative ideas to increase sales and profitability while heightening positive public customer perception.
• Liaises and coordinates with appropriate dealership staff, Customer Loyalty department and the Technical Service Manager as required, to assist in resolving customer concerns or complaints.
• When required, DASM will arrange to meet with customers and with TSM if necessary, at the dealership level for inspection and authorization of various vehicle repairs and ensures that the requisite number of courtesy cars are properly prepared, made available and logged as necessary.
• Assist in promotional events to present, promote and share the Subaru driving experience, including service clinics, ride and drives, car shows, and various other promotional activities on behalf of Subaru Canada Inc. for their dealerships.
• Other related duties of a general or unspecified nature as may be required to achieve the overall objectives of the Region, the After Sales Department or the Company.

Required Skills, Qualifications, and Education Requirements:

• Professionalism and integrity
• Consultative, analytical & detail oriented
• Confidentiality
• Excellent communications, interpersonal and presentation skills
• Multitasking & prioritizing
• College diploma or University degree in Business preferred
• Demonstrated experience as District Sales/After Sales Manager at the OEM level
• Wholesale and retail business (automotive dealership level) experience desirable
• Automotive technical experience an asset
• Strong PC skills (Microsoft applications including Word, Excel, and PowerPoint)
• Travel primarily within Canada
• Flexible work schedule – occasional evenings and weekends