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Position: Dealer Relationship Manager
Reports To: Regional Sales Manager (RSM)
Company: General Motors Financial of Canada
Location: Regina, Saskatchewan
Career Type: Permanent
Date Posted: November 2014

Basic Functions:

The Dealer Relationship Manager is responsible for managing and marketing assigned dealer relationships. This team member will provide quality customer service by satisfying the business needs of the customers and the Company. This team member`s overall responsibility will be to develop dealer relationships that generate contracts according to the Company’s established credit risk and profitability models.

Job Duties:

• Build relationships with dealers by providing the highest quality customer service in the industry.
• Effectively manage and market assigned dealer relationships to achieve all quality, pricing and volume objectives.
• Follow up on approved deals.
• Maintain a log of dealer visits and dealer feedback into Head Office.
• Support all Lender Alliance development efforts as directed by the RSM.
• Support and assist fellow team members and the RSM in planning and execution of the Buying Centers operations.
• May be directed to assist in underwriting by the RSM, if credit authority has been granted.
• Meet efficiency goals by effectively communicating with dealers in regards to closure, booked to approve and overall performance.
• Address any poor performing dealers and follow up on a monthly basis to see that dealer is meeting company objectives.
• Communicate a weekly marketing schedule and follow-up with dealer call notes for all field activity.
• Analyze dealer specific data reports on efficiency trends, profitability and performance.
• Review findings with management and address dealers in problem areas.
• Discuss these reports with RSM or VP Sales and decide on appropriate action to be taken on dealerships that are not meeting company objectives within a 90-day period.
• Promote a culture of teamwork, excellence and integrity.

Qualifications:

• Complete understanding of the Company’s credit policies and procedures.
• Thorough understanding of the Company’s profit goals and risk pricing criteria.
• Thorough understanding of the Company’s products, programs, initiatives and alliances.
• Must have a thorough understanding of dealership operations and the auto finance industry.
• Strong interpersonal and people skills. Must possess the ability to make consistent quality decisions.
• Must possess team building and relationship management skills.
• Must be self-motivated and able to work independently.
• Able to meet deadlines and establish objectives.
• Must have strong marketing and sales skills.
• Excellent verbal and written communication skills.
• Must be proficient in computer software such as Excel, Word, PowerPoint, CMSI, Dealer Track, Cognos and AS 400.

Experience:

• 3 to 5 years of prior credit underwriting experience.
• 3 to 5 years of successful sales experience.
• Experience as a Branch Manager or Assistant Branch Manager or equivalent consumer finance industry experience.
• High School Diploma or GED required.
• Bachelor`s degree preferred.