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Position: Bilingual MAP Advisor
Reports to: Supervisor Mechanical
Company: Wheels Inc.
Location: Home Office
Date Posted: September 2017

Jon Overview:
The role of the Bilingual MAP Advisor is to manage maintenance repairs on behalf of Wheels and within our clients’ parameters. This specialized/technical position will spend the majority of the time negotiating with vendors on proper repair procedures, cost effective pricing and vehicle downtime. Must be fluent in French and English to deal with vendors in Canada as well as the United States. While approving repairs on our client’s behalf, special attention must be given to ensure specific client approval parameters are followed and when appropriate, contact clients for additional approvals.

Key Responsibilities:

• Authorized mechanical repairs on behalf of Wheels clients
• Ensure safety related and scheduled repairs are completed
• Approve proper repair based mileage, months in service and prior repair history
• Negotiate the cost of repair to the published fleet price or the pre-negotiated Wheels Network rates & times
• Adhere to AllData or current parts and labor reference guides for parts pricing and labor times
• Manage authorizations to successfully meet client parameters
• Attain proper internal or client approvals as necessary
• Conduct proper follow up on all down vehicles and pending transactions
• Resolve transaction discrepancies with vendors
• Discuss with clients any irregularities involving repairs or vehicle history
• Document MAP Advantage Savings
• Document transaction activity log timely
• Submit all component failures repaired at dealerships that qualify for “goodwill adjustments.”
• Adhere to contact center scheduling and performance metrics
• Meet key performance indicators on quality & transactional performance (e.g. coaching/mechanical evaluations, average severity, OON Fees, etc.)
• Perform other office duties including but not limited to mail preparation and greeting office visitors.
• Other duties may be assigned

Skills/Competencies:

• Demonstrate working knowledge of MAP & Collision procedures & systems
• Basic understanding of specific/individual client parameters
• Thorough knowledge of automotive repair
• Thorough understanding of managed maintenance within fleet management
• Understanding of Driver Services & Network Management MAP & Collision functions
• General knowledge of all Wheels departments
• Creative and efficient problem solving skills.
• Proficient in Windows and Microsoft Office
• AllData and/or current estimating software
• Negotiator
• Superior customer service abilities
• Bilingual (French/English)

Education & Experience

• ASE C1 & one of the following A4, A5, A6 or A7
• 2 years Automotive Experience or equivalent technical education
• Fleet industry experience preferred
• High School diploma or equivalent required
• Some college preferred