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Position: Bilingual Analyst – Warranty Administration
Company: Mitsubishi Motors Sales of Canada, Inc.
Location: Mississauga, ON
Career Type: Permanent
Posting: August 2013

Position Objective:

In French and English, assist in the administration, control, and payment of warranty, extended warranty, recall, transportation, pre-delivery inspection claims and payments as well as conduct the forecasting, budgeting, tracking, billing, and negotiation of warranty costs for manufacturing warranties.

Responsibilities:

• Identify and investigate out-of-line warranty expense conditions and take appropriate actions.
• Assist in the administration of warranty control activities.
• Provide dealers and field staff with policy information, problem resolution and claim preparation assistance.
• Perform computerized claim and database analysis; research transactions and claim histories
• Assist in the administration of warranty claim payment policies and procedures.
• Assist in the development of and facilitate training, direction, and functional guidance to dealers and field staff.
• Help forecast, monitor, and control warranty and related costs.
• Conduct analysis and forecast of warranty expense trends for both MMSCAN and manufacturers.
• Contribute to on-site dealership warranty audits.
• Work directly with MMSCAN dealers to prevent expense abuses.
• Assist in the administration and determination of dealer labour and parts reimbursement rates.
• Assist in the development and production of warranty publications and training materials.
• Assist dealers in resolving warranty/system policy and claim payment problems via warranty help-line.
• Assist dealers by providing extended warranty contract sales information, support, contract registration assistance, and claim adjudication.
• Assist with the warranty parts evaluation process in relation to shipping, receiving, failure analysis, and quality control.

Qualifications:

• 3 – 5 years prior experience performing warranty-related functions at the corporate or dealer level, including investigation, analysis, and report preparation.
• BS/BA or equivalent combination of education and experience.
• General knowledge of mechanical aspects of the automobile and components (automotive or heavy equipment, Class A license would be an asset).
• Fluently bilingual – English/French (Oral and written)