Connecting People with Executive Opportunities

Position:        Automotive Technician
Reports to:    Service Manager / Fixed Operations Manager
Company:      OpenRoad Toyota – Peace Arch
Location:       Surrey, BC
Date:              March 2022

Introduction

At OpenRoad, we believe in the unlimited possibilities of new experiences, freedom of choice, and the evolution of human mobility. As British Columbia’s auto industry leader, we’re meeting the challenges of new vehicle technologies and seizing their opportunities with bold initiatives.

The Technician is responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards. This individual will also oversee the work of any

Apprentice Technicians assigned to him/her.

Primary Job Responsibilities:

• Receive repair orders from dispatch tower/Service Advisor and perform work as outlined on repair order with efficiency and accuracy.
• Ensure work is performed in accordance with dealership and factory standards.
• Communicate with parts department to obtain needed parts. Save and tag parts if the job is under warranty or if requested by the customer.
• Examine the vehicle to determine if additional safety or service work is required.
• Advise Service Advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.
• Inform dispatcher when job is started, finished, or interrupted. Be particularly attentive to repair orders on vehicles marked “RUSH” or “CUSTOMER WAITING”.
• Complete and maintain documentation of work performed.
• Road-test vehicles to quality-check work performed.
• Supervise work of any Apprentice technicians as assigned to you by management.
• Attend factory-sponsored training classes. Keep abreast of factory technical bulletins.
• Ensure that customers’ cars are kept clean.
• Keep shop area neat, clean and free of safety hazards.
• Comply with Federal, Provincial and Municipal regulations, such as those governing the disposal of hazardous wastes.
• Assist in creating quotes for additional work required.
• Keep up to date on online training as required
• Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

Required Knowledge, Skills and Attributes:

• Must be a fully licensed Technician.
• Working knowledge of automotive equipment.
• Possess strong diagnostic and problem-solving skills in order to maintain optimal customer satisfaction.
• A highly self-motivated and organized individual.
• Well-developed interpersonal skills to effectively work with other members of the Service Department team.
• Must be committed to consistently delivering high quality work.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• A valid British Columbia driver’s license, and ability to provide drivers abstract for review.

Locations

We serve our customers with 21 brands at 34 retail locations throughout Metro Vancouver, including Vancouver, Burnaby, Richmond, Port Moody, and Langley. View the store locations map.

Awards

OpenRoad has been named one of Canada’s Best Managed Companies for seven years in a row, achieving the prestigious Platinum Club award, the program’s highest level of corporate recognition. Canada’s Best Managed Companies is Canada’s leading business awards program, recognizing excellence in private Canadian-owned companies.

“We are continually striving to offer a better experience and unlimited possibilities for our employees and customers, so to achieve the Platinum level as one of Canada’s Best Managed Companies truly validates our efforts to raise the bar within our industry,” said Christian Chia, Chief Executive Officer of OpenRoad Auto Group.

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