Connecting People with Executive Opportunities

Position:          Vendor Management Specialist
Reports to:      Vendor Network Manager
Company:        Donlen
Location:          Mississauga, ON
Date:                 November 2021

Introduction

The Vendor Management Specialist owns the creation, maintenance, and building of strategic value centric relationships within Donlen’s vendor network. The incumbent possesses strong skills in relationship management, data analytics, problem solving, and project management. The role is key to contributing towards strengthening Donlen’s vendor network, enhancing revenue streams, ensuring data integrity, and identifying efficient value add opportunities. The ideal candidate can adapt well to a nimble, action oriented culture, and as a technology leader in the fleet industry, we are seeking candidates who embrace working in a technology-driven environment.

Primary Job Responsibilities:

• Processing activities relating to vendor enrollment, data integrity and IRS compliance.
• Database administration relating to all stages of relationship with vendor.
• Provide point of contact for Maintenance Department staff in locating appropriate vendors, vendor relationship opportunities and clarification of maintenance related service(s).
• Monitor, advise and support training efforts of maintenance advisors in data integrity of independent vendor database.
• Establish and nurture relationships with maintenance vendors emphasizing Donlens’ client utilization of maintenance vendors; resulting in their growth/income potential and multiple processing efficiencies.
• Negotiate, document and implement vendor agreements.
• Manage internal CRM system (CARE) issues pertaining to maintenance vendor issues to include tracking to completion.
• Monitor CARE with a focus on identifying root causes, trends/patterns that indicate a process improvement opportunity.
• Support Vendor Network Manager and serve as their substitute when necessary, including representing Donlen to clients, intervening in issues as necessary and supporting sales efforts as required.
• Work as a team with Vendor Management and Maintenance Department to maintain clients value perception and ensure Donlen’s competitiveness.
• Keep Vendor Management informed of critical client issues and work to resolve those issues.

Professional Experience:

• Proven knowledge of competitive sourcing third party supply/vendor management including contract negotiations and service standard

Knowledge:

• Financial and business acumen
• Customer service resolution practices
• Excellent communication techniques
• Operations Management
• Ability to manage diverse project
• Analysis and report modeling experience

Skills:

• Highly organized.
• Ability to interface with multi-faceted, cross-functional teams
• Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.
• Strong time management skills
• Customer service aptitude – Ability to address and resolve customer service issues
• Flexible and able to adapt to changes
• Excellent oral and written communication skills

Competencies:

• Build Talent
• Leading Courageously
• Personal Accountability
• Effective Communication
• Drives Collaboration
• Demonstrates Initiative
• Process Excellence
• Passion for Customer Service & Stakeholder Success
• Agility & Adaptability
• Trust & Integrity
• Drives Execution
• Uses Insightful Judgement

———————————-

If this opportunity seems that it might be of interest to you, please submit an updated resume along with salary expectations to the email address below.