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Position: Aftersales Training Manager
Reports to: Director, Aftersales
Company: Porsche Cars Canada Limited
Location: GTA
Date Posted: December 2016

Position Objective:
Conduct After Sales Training classes for PCL Porsche Centre personnel and internal employees; development of training programs that facilitate the dissemination of information necessary for quality repairs, customer satisfaction and After Sales process improvement.

Primary Responsibilities:

• Development and implementation of the After Sales Training strategy/program, technical and non-technical, for Canadian Porsche Centre personnel and PCL internal employees
• Creation of AS Training (incl. Technical, product, system and skill training) and manage realization
• Supervise and manage the realization of the Porsche Global Certification System (PGCS) for the AS personnel
• Manage and conduct regional Zertifizierter Porsche Techniker (ZPT) program
• Definition and implementation of a After Sales Training Centre in Canada (PCL owned)
• Management of Training Centre (PCL owned)
• Handle training organization for all AS trainings
• Update and maintain information on Porsche Academy for all After Sales related areas, incl. technician data
• Monitor After Sales Training KPI’s and derive measures based on results
• Ensure all Porsche Centre staff received adequate and sufficient training to support the position objective
• Participate in all meetings related to AS Training (ITC, TTS)
• Participate in Global Trainer Qualification Program
• Assist Tech-Line and dealership technicians

Qualifications:

Education:

• College degree in Education, Automotive Technology or Engineering
• Advanced automotive or engineering coursework
• Completed Automotive Technician

Experience – Job & Industry:

• 6-8 years automotive mechanical hands-on experience, Porsche technical experience preferred
• 5 years technical trainer experience
• French language knowledge

Skills/Competencies

• Superior presentation and speaking skills
• Superior verbal and written communication skills, spelling, grammar and composition skills.
• Excellent overall understanding of automotive technology and repair, Porsche preferred.
• Natural leadership ability; team player with consensual approach
• Superior organization, communication and reporting skills
• Systematic thinker; ability to work at conceptual and detail levels
• English and French fluently (oral and written). German preferred
• Advanced PC skills with accent on Word, Excel, PowerPoint and Adobe
• Ability to handle multiple priorities and tasks simultaneously
• Self-directed, requiring limited supervision
• Willingness to travel as required
• Completion of certified technician program is an advantage