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Position: Technical Assistance Consultant
Reports to: Call Centre Manager
Company: Raytheon Canada Limited
Location: Toronto, ON
Date Posted: November 2016

Job Profile:

Support automotive aftermarket service. This Technical Assistance Call Centre position is the front line Call Centre role using a computerized information system. The Technical Assistance Consultant provides detailed repair information to technicians in the aftermarket. Contact is generally inbound and may have an outbound call back component. The Call Center addresses real-world problems, including immediate repair situations where technicians call for information to correctly and quickly identify problems and repair solutions. The candidate for this position must have a technical aptitude. This individual must be highly motivated and able to complete tasks with minimal direction. The ideal candidate will have Dealership or Independent Service Center Technician experience.

Required Skills:

• Journeyman Automotive Technician with a Valid Class ‘A’ Automotive Technician License (or Provincial Equivalent)
• Extensive knowledge of intricate automotive systems and repair procedures
• Knowledge of diagnostic test equipment (set up, instrumentation, OEM scan tool etc.)
• Experience writing detailed technical reports and report generation expertise
• Automotive aftermarket experience
• Valid driver’s license
• Have valid passport and be able to travel to U.S.
• Bilingual (French and English)

Required Skills/Attributes:

• Professionalism & integrity.
• Consultative, analytical & detail oriented.
• Confidentiality.
• Excellent communication, interpersonal and presentation skills.
• Multitasking & prioritizing.

Desired Skills:

• Demonstrated ability to work independent of daily supervision
• Working knowledge of Microsoft Office – Word, Excel, PowerPoint
• Automotive Training Experience – All Makes – All Models
• In-depth knowledge of repair procedures and day-to-day workings of an independent service repair station.
• Valid CFC Certification license
• Valid ODP Certification Inspector and Repair Technician
• Experience in Identifix, Mitchell OnDemand, All-Data and GM SI

Required Education:

• Bachelor degree/Diploma in Automotive or related field or equivalent experience.