Connecting People with Executive Opportunities

Position:  Service Plus Instructor   
Reports to: Account Manager, General Motors Projects
Company:  Durham College Corporate Training Services
Location: Whitby, ON
Date: September 2023

Introduction

For over 20 years, Automotive organizations and dealerships have partnered with Durham College Corporate Training Services to develop and deliver 100% customized training across a wide variety of disciplines including sales, service, customer experience, product knowledge and process improvement.

Currently, they are seeking an innovative and enthusiastic individual to join their Corporate Training Services team as a ‘Service Plus Instructor’ to work collaboratively with team members in the research, design and development of training materials that meet the needs and expectations of adult learners and to deliver high-quality training sessions to raise the level of sales and service product knowledge, interpersonal and qualifying skills for General Motors (GM) Canada dealership personnel.

Primary Job Responsibilities:

• Creating a positive learning environment that accommodates the diverse culture of the client audience which may include Service Managers, Service Advisors / Consultants, Parts & Accessories staff, etc.
• Utilizing principles of adult education to actively engage participants in the learning process.
• Delivering engaging corporate training programs using presentation software and hands-on demonstration equipment for live and virtual sessions.
• Developing training scripts for presentations on various GM Canada passenger cars and light trucks.
• Working independently and demonstrating initiative.
• Communicating effectively with participants, clients and the program team.
• Travel across Canada on an on-going basis.
• Remain current with ongoing developments within the Canadian car and light duty truck market including technological advancements and EVs.
• Apply highly effective presentation skills for live and virtual deliveries.

Qualifications / Experience:

• A minimum of five years of General Motors Dealership Service Department experience or related experience in an automotive environment.
• Diploma or Certificate in adult education is an asset.
• Training experience for corporate clients with demonstrated highly effective presentation skills for live and virtual deliveries.
• Experience in the development of training materials.
• Proficient in the use of Microsoft Office (both PC and MAC), Keynote, and Pages.
• Extensive knowledge of General Motors vehicles and the competition.
• Knowledge of current and ongoing developments within the Canadian car and light duty truck market including technological advancements and EVs.
• Holds a valid G Driver’s license.
• Demonstrated above-average verbal and written communication skills
• Bilingual in spoken and written English and French.

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