Connecting People with Executive Opportunities

Position:  Service Manager  
Reports to: Operations Manager / Dealer Principal
Company:  Concept Ford
Location: Georgetown, Ontario
Date: August 2023

Introduction

Concept Ford has been serving the Georgetown, Acton, Brampton and Mississauga regions with pride and dedication ever since they opened their doors in 1979. They are the premier Halton Hills Ford dealer and they stand out by offering their clients a family-friendly atmosphere where buying or servicing a Ford vehicle is always an enjoyable experience. They emphasize customer relationships, and make sure that clients are happy with the service they receive every single time they walk through their doors.

Currently, they have an immediate opening for an experienced Automotive Service Manager who knows the service operation inside and out and can manage and build the department to reach its potential. Recently, they have partnered with the Marckis Group to assist in building their team.

Responsibilities:

You will be responsible for all aspects of the service operation and responsibilities to achieve customer satisfaction; service advisor hours/repair order; technician productivity/efficiency; monthly flat rate hours, revenue and profitability objectives.

We view the Service Department as key to the overall success of the Dealership and a key driver to increase vehicle sales. Our size and your position will allow you to regularly interact with customers.

Primary Job Responsibilities:

• Lead a successful Service operation by building, managing and motivating an efficient department based on customer engagement/satisfaction; employee respect / satisfaction / performance and technician productivity / efficiency and quality repairs.
• Implementing processes and standards to ensure customer satisfaction; control costs; and retain and grow the customer service base.
• Ensure all paperwork / flow is properly completed and processed daily in particular warranty claims.

Qualifications / Experience:

• Three years or more of Service Management Experience with a proven track record in a franchised automotive dealership.
• An energetic, professional with integrity, honesty, people skills and a well-groomed appearance with good oral and written skills that motivates people to succeed.
• Well organized, detail orientated, able to handle multiple tasks, sets priorities and meets deadlines.
• Computer savvy who generates and uses daily/monthly reports that enable you to track results and take corrective actions be it performance, operational or customer satisfaction.

We offer the preferred candidate an attractive compensation package based on a salary, customer satisfaction; technician and service advisor performance; the service department monthly operating results; a year-end bonus and a company vehicle with a gas allowance.

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