Connecting People with Executive Opportunities

Position:             Specialist, Product Management
Reports to:         Senior Director, Product Management & Public Relations
Company:           Subaru Canada, Inc.
Location:            Mississauga, ON
Date:                    March 2021
 

Introduction

Our client, Subaru Canada Inc. is seeking a Specialist, Product Management that will leverage their automotive expertise and analytical skills to support Product Management’s product information and competitive intelligence initiatives.

 

Job Profile

The incumbent will be responsible for the implementation and ongoing management of the product information and specification database, as well as the development, review and communication of product guides and other product-related materials. In addition, the Specialist will support future product planning initiatives with comprehensive competitive intelligence gathering and critical analysis in the areas of advanced automotive technologies (electrification, connectivity, autonomy, etc.) and product competitive positioning. This role will organize the company’s new vehicle launch committee. The Specialist will be passionate about the automotive industry and have a strong aptitude for technical vehicle information. They will possess proven organizational, technical writing and communication skills, will demonstrate advanced analytical and critical thinking skills and will have meticulous attention to detail.

 

Key Responsibilities

The CSO is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction within our dealer network in Canada. Duties will include identifying business opportunities to improve customers’ experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. The CSO must have excellent leadership and communication skills, as well as extensive knowledge of a customer service organization within the automotive industry with the ultimate goal of boosting sales through a growing base of loyal, passionate customers.

Key Responsibilities

  • Assist Product Management in the planning, development and execution of its product planning, information management, and product knowledge sharing activities.
  • Using creative and technical writing skills, manage all aspects of the development, publishing and distribution of product guides to internal departments, external suppliers and our dealer network.
  • Oversee the development, publication and sharing of all new model year product information, vehicle launch materials, and departmental bulletins; including the uploading of productrelated information to Subaru Canada, Inc. (SCI) databases, information systems and online portals.
  • Coordinate the implementation and oversee the ongoing management of our vehicle specification database, including the review of vehicle specifications, data entry, data cleansing and quality assurance.
  • Oversee the development and ongoing management of a technical glossary, ensuring consistency of specification and feature terminology across all model lines.
  • Support launch departments in the development and approval of final versions of SCI marketing and launch materials such as brochures, press kits and releases and website content.
  • Organize the company’s new vehicle launch committee.
  • Support the Telematics department in the development of model configuration and telematics capabilities documents and subsequent system uploads.
  • Support Product Management’s market research initiatives by gathering industry and competitive intelligence on advanced automotive technologies and innovation (e.g. electrification, connectivity, autonomy, etc.) using online sources and planning tools (such as AutoPlanner, Mtab, IHS Markit, etc.).
  • Through the critical analysis and modelling of the data gathered, assist in identifying key trends and drawing meaningful insights on developments in technological innovation, product positioning and competitive dynamics, presenting findings to key company stakeholders.
  • Serve as a key Product Management contact, providing expert product knowledge support to Subaru dealers, Sales, Subaru Academy, Distribution and Customer Care teams.
  • Provide additional support to Product Management, SCI departments and Subaru Corporation (SBR) through various tasks, research studies and special projects on an adhoc basis.

Required Skills / Attributes

•  Deep understanding of the Canadian automotive market and the competitive landscape.
•  Excellent research, critical thinking and analytical skills.
•  Excellent communication, technical writing, and reporting skills.
•  Exceptional levels of attention to detail with a focus on the scrutiny of data.
•  Strong organizational and project management skills with the ability to work under pressure.
•  Strong interest in technical product specifications and automotive data.
•  Self-motivated, demonstrating initiative and the ability to work with limited supervision.
•  Ability to learn quickly and adapt to changing priorities/responsibilities.
•  Team player with strong interpersonal skills.
•  Professionalism and maintains strict confidentiality.

Qualifications

•  5+ years of automobile industry experience at the product, retail and/or wholesale levels.
•  University Degree (Business, Communications or Automotive related).
•  Experience in technical writing, editing and publishing an asset.
•  Experience in research, data modelling and reporting an asset.
•  Technical experience in database development and management an asset.
•  Advanced proficiency with Microsoft Office software required (Excel, PowerPoint, Word, etc.).
•  Advanced proficiency with publishing software an asset (Adobe, Publisher, etc.).
•  Advanced proficiency with market research and analytical tools an asset (Mtab, JD Power PIN, IHS Markit Catalyst, AutoPlanner, Excel Macros, etc.).
•  Bilingualism (English/French or English/Japanese) an asset.
•  Valid driver’s license (with ability to operate a manual transmission car a significant asset)

Physical Conditions

•  Occasional travel and overtime.
•  Sedentary office work – extended use of a computer.

If this opportunity seems that it might be of interest to you, please submit an updated resume along with salary expectations to the email address below.



Reply in confidence to:

Gary Filippini MBA, CPA
Senior Managing Partner

Email: gfilippini@marckisgroup.com

in addition, place the position for
which you are applying
in the subject line of the email.

When applying, please include:

  • your resume
  • your cover letter outlining your key
    experience for the position
  • your salary expectations

THE MARCKIS GROUP

2600 Skymark Ave.
Bldg. 5, Suite 103
Mississauga, ON
L4W 5B2

Tel: 647.228.0550

WWW.MARCKISGROUP.COM

The Marckis Group respects the privacy and confidentiality of personal information provided by candidates. In accordance with the Personal Information Protection and Electronic Documents Act ("PIPEDA"), please view our Privacy Policy on our website at www.marckisgroup.com/privacy.html . Marckis prides itself on being an equal opportunity company.