Connecting People with Executive Opportunities

Position:  Fixed Operations Manager  
Reports to: General Manager
Company: Audi Queensway
Location: Etobicoke, Ontario
Date: April 2023


Audi Queensway is a proud member of the Dilawri Group of Companies, conducting vehicle sales and service in their new facility, now located at the corner of The Queensway and The East Mall in Etobicoke. Currently, they are seeking a Fixed Operations Manager and have partnered with the Marckis Group to assist in building their team.

Position Summary

Reporting to the General Manager, the position supervises and directs all activities in the Service and Parts Departments. The position works closely with Service and Parts staff in delivering maintained, repaired and safe vehicles, ensuring optimal customer satisfaction and overall department success.

Primary Duties Responsibilities:

  • Supervise, direct and lead all aspects of the Service and Parts Departments and their operations.
  • Maintain a high profitability in all areas and keep all departmental expenses under strict control.
  • Monitor and maintain all manufacturer warranty programs for high profit and claim accuracy.
  • Maintain high Customer Satisfaction Index (CSI) percentage rating above Audi Canada’s CSI target.

Responsibilities Related to Service:

  • Plan departmental objectives, jointly with the General Manager, Service and Parts Managers.
  • Prepare and manage the annual operating budgets of the Service and Parts Departments.
  • Develop and implement a marketing plan to solicit new customers and maximize retention of existing customers.
  • Keep abreast of federal and provincial regulations and municipal bylaws governing maintenance work, such as those concerning the removal of hazardous waste, etc.; understands and observes them.
  • Be familiar with, and apply, the manufacturer’s warranty conditions and policies.
  • Examine the rules applying to warranty policy, understand and implement guidelines with regard to warranties, see that claims are appropriately processed and forward details and clarifications on the warranties to customers.
  • Maintain a top quality repair service and reduce returns to the shop; intermittently check work performed, to ensure that it meets strict quality standards.
  • Keep up-to-date on new equipment and tools, and makes purchasing recommendations.
  • Prepare lists of labour costs for the more routine maintenance jobs.
  • Keep open work orders to a minimum with a valid explanation for what remains open.

Responsibilities Related to Parts:

  • Maintain inventory control including purchasing, selling, and stocking, pricing and counting parts.
  • Maintain proper and legal practices in receipting, costing, and selling.
  • Maintain and track marketing, merchandising and promotional programs.
  • Track and prepare regular and thorough obsolescence and core returns.
  • Ensure that aged inventory levels remain very low Conduct regular physical inventory counts to maintain accuracy.
  • Understand and comply with all manufacturer warranty ordering and return policies.
  • Every month, follow-up, calculate and record the dollar value of urgent orders and the cumulative value of the resulting losses due to obsolescence.
  • Manage the purchase of parts from sources other than the manufacturer.
  • Establish parameters for price setting which generate sufficient gross profit to produce satisfactory profits for each category of customer.
  • Reconcile the inventory and sends a copy to accounting at the end of the month.
  • At the end of the month, provide the Accounting Department with information on appreciation and depreciation.
  • Prepare lists of labour costs for the more routine maintenance jobs.
  • Negotiate best prices when purchasing from any vendor and take advantage of all manufacturer discount-purchasing programs.
  • Every month, follow-up, calculate and record the dollar value of exceptional orders and the additional cost of the resulting sales.

Qualifications / Experience:

  • 2-4 years of experience with a high volume Fixed Operations department, preferably in a luxury dealership.
  • Excellent customer service skills ensuring that the service team performs effectively and that customers are satisfied.
  • Up-to-date knowledge of the operation, maintenance and repair of most domestic and imported cars.
  • Excellent people management skills; demonstrating an ability to organize the work, deliver excellent customer service, commanding the respect of the team while remaining well liked and effective.
  • Excellent written and oral communication skills.
  • Organizational ability and attention to detail.
  • Proficient computer skills.
  • Experience with CDK, and easily adapts to new software platforms.
  • Full G license and clean driving record.


Reply in confidence to:

Gary Filippini MBA, CPA
Senior Managing Partner


in addition, place the position for
which you are applying
in the subject line of the email.

When applying, please include:

  • your resume
  • your cover letter outlining your key
    experience for the position
  • your salary expectations


2600 Skymark Ave.
Bldg. 5, Suite 103
Mississauga, ON
L4W 5B2

Tel: 647.228.0550


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