Connecting People with Executive Opportunities

Position: Bilingual Service Plus Trainer
Reports to: National Retail Training Manager – General Motors
Company: Durham College of Applied Arts & Technology
Location: Greater Toronto Area
Career Type: Permanent
Date: September 2019

Job Description: 

The Bilingual Service Plus Instructor works collaboratively with team members in the research, design, production and development of training materials that meet the needs and expectations of adult learners. Through the use of various learning aides, the Bilingual Service Plus Instructor delivers quality training seminars to raise the level of product knowledge, interpersonal and qualifying skills of the GM Canada dealer service consultants and service managers.

The key training programs include:

  • a 24 City Automotive Service Product Knowledge / Selling skills program called “GM Service” designed for GM Service Consultants and Service Managers. This program is delivered 2 times annually.
  • Dozens of written and produced walkaround videos – Weekly Competitive Product video on demand programs
  • Upwards of 100 Virtual Classroom Training programs
  • Multi-Cultural New Hire training program
  • CSR Training for various GM Events
  • Customized In-Dealership coaching and product knowledge training programs
  • Production and Canadianization of all service training literature

The Bilingual Service Plus Instructor effectively communicates ideas and concepts in a clear and concise manner to encourage participation and acts a host, presenter and facilitator for taping of videos, Video on Demand productions and for live Video Classroom Training broadcasts to GM Canada dealer service consultants. In addition, the Service Plus Instructor creates exceptional scripts in a timely manner for presentations on various GM Canada passenger cars and light trucks and provides supports in special marketing events such as car rallies, fleet shows, drive-aways and training events.

The successful candidate will:

  • Travel across Canada on short notice and an on-going basis
  • Be proficient and literate in the use of Microsoft Office (both PC and MAC), Keynote, Pages
  • Apply general knowledge in developing and editing video training materials
  • Be fluent in French and English to competently review and edit French translations for all training materials
  • Have extensive knowledge with General Motors vehicles and the competition.
  • Remain current with ongoing developments within the Canadian car and light duty truck market including automotive technological advancements
  • Apply above-average verbal and written communication skills
  • Function effectively in a teamwork environment


  • 5 years General Motors Dealership Experience or related experience within an automotive environment
  • Prior training or instructor experience
  • Minimum 2-year College diploma or 3-year University degree
  • Bilingual in English and French

Reply in confidence to:

Ian K. McEwen

in addition, place the position for
which you are applying in the sub-
ject line of the email.

When applying, please include:

  • your resume
  • your cover letter outlining your key
    experience for the position


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Mississauga, ON
L4W 5B2

Phone: 905.290.0911 x222
Fax: 905.290.0914
Cell: 647.400.2547
TF: 1.866.MARCKIS (627.2547)


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