Connecting People with Executive Opportunities

Position:             Bilingual Customer Service/Warranty Administrator
Reports to:         Manager Customer Service/Warranty
Company:           Major International Tire Manufacturer/Supplier
Location:            Greater Toronto Area
Date:                   November 2020

 

Job Description:

Our client, a high-performance tire company has an exciting opportunity for a bilingual Customer Service Representative / Warranty administrator. This position is responsible for handling a high volume of inbound and outbound calls, while consistently providing their customers with the highest quality of service in both French and English.

Core Responsibilities:

  • Provide professional and courteous assistance in daily business interactions with both internal and external customers in both English and French.
  • Provide high quality and timely interaction with customers to contribute to a first customer experience.
  • Maintain favorable relationships with the customer to encourage repeat and future business.
  • Receive, process, and verify the accuracy of orders from customers.
  • For delivery orders, arrange the shipments with appropriate carrier for prompt delivery.
  • Efficiently provide stock availability with the most useful answer possible.
  • Provide and/or resolve all shipping inquiries.
  • Track all containers for customers and send shipping advices to customers about ETA and assist customer and carriers for booking appointment for the container.
  • Ensure all the goods are shipped out correctly and forward all applicable documents for invoicing.
  • Take prompt corrective action where necessary or suggest alternative courses of action which may be taken to correct a problem.
  • Monitor and ensure that on-line claims and credits are correctly processed and that inspected items correspond accordingly.
  • Process warranty after Warranty manager approves cases.
  • Capable of handling an evolving and changing business including fluctuation of seasonal business, technology advancements and product offering.
  • When French services are required whether its customers or internal staff, must assist them professionally.
  • Daily, weekly, and monthly reporting to management.
  • Commitment to excellence is demonstrated through participation in continuous development programs and training.

Key Competencies:

  • Strategic Thinking: use good judgment to generate and evaluate alternative methods, along with the ability to convert ideas into action.
  • Sound Insight and Judgment: maintain client and business confidentiality and take full responsibility for behavior, decisions, and results. Handle business matter within the company’s code of conduct and ethics.
  • Problem Solving and Analytical Thinking: identify and communicate problems at the root cause and use sound judgment when resolving these issues.
  • Self-Management: set defined and realistic personal and professional goals, take initiative to meet goals in both a team and individual environment.
  • Continuous Learning: think ‘outside the box’ to develop solutions and be innovative in solving business challenges. Self-motivate to keep up and ahead of current market conditions/technology.
  • Partnering & Teamwork: engage in cross functional activities and work collaboratively to identify, and participate in reaching, common goals and creation of effective solutions. Communicate effectively across all teams and departments.

Job Qualifications:

  • Diploma in business administration
  • Experience in warranty or tire industry
  • Fluent bilingual – English/French (spoken and written)
  • Superior customer service attitude
  • Extremely reliable, diligent, and hard working
  • Able to work in a fast-paced environment
  • Extremely organized and able to multi-task
  • SAP experience preferred
  • Strong PC skills


Reply in confidence to:

Ian K. McEwen
President

Email: imcewen@marckisgroup.com

in addition, place the position for
which you are applying
in the subject line of the email.

When applying, please include:

  • your resume
  • your cover letter outlining your key
    experience for the position

THE MARCKIS GROUP

2600 Skymark Ave.
Bldg. 5, Suite 103
Mississauga, ON
L4W 5B2

Tel: 905.290.0911 X. 222
Cell: 647.228.0550

WWW.MARCKISGROUP.COM

The Marckis Group respects the privacy and confidentiality of personal information provided by candidates. In accordance with the Personal Information Protection and Electronic Documents Act ("PIPEDA"), please view our Privacy Policy on our website at www.marckisgroup.com/privacy.html . Marckis prides itself on being an equal opportunity company.