Connecting People with Executive Opportunities

Position: General Manager
Reports to: Regional Manager
Company: National Express/Stock Transportation
Location: Halifax, NS
Date Posted: March 2018

Job Profile:
National Express/Stock Transportation is currently seeking a dynamic leader focused on safety, employee relations, customer service, and financial performance to manage their Halifax, NS Customer Service Center as a General Manager. This position reports directly to the Regional Manager and is responsible for home-to-school bus routes as well as supplemental transportation routes, athletic trips and field trips.

Position Responsibilities Include:

  • Providing effective leadership to the Customer Service Center Team (Drivers, Dispatchers, Office Personnel, and Supervisors)
  • Maintaining a strong safety culture and monitoring safety processes/training
  • Leading the daily operations (driver, routing, and vehicle activities) necessary to ensure employee and customer satisfaction
  • Ensuring compliance with all applicable Company policies/procedures, local regulations, and government regulations
  • Establishing and achieving performance goals that are in alignment with Company objectives
  • Ensuring the delivery of high quality customer service and maintaining/enhancing customer relationships
  • Meeting regularly with school district administrators to review and enhance service quality and performance
  • Delivering excellent financial performance
  • Resolving a variety of issues and making recommendations
  • Ensuring continuous improvement in the areas of safety, operations, finance, etc.
  • Identifying growth opportunities in the local area
Position Requirements Include:

  • College education or equivalent experience
  • 5 or more years of operations management experience
  • Experience working in the student transportation or ground transportation industry preferred
  • Strong results-oriented leadership skills with proven success in management
  • Strong commitment to providing excellent customer service and employee relations
  • Excellent communication skills, both verbal and written
  • Working knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software
  • Knowledge of contract administration principles and practices
  • Budgetary/fiscal control experience
  • Policy administration experience
  • Well-developed time-management skills

Reply in confidence to:

Gary Filippini MBA, CPA
Senior Associate


in addition, place the position for
which you are applying in the sub-
ject line of the email.

When applying, please include:

  • your resume
  • your cover letter outlining your key
    experience for the position


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