Connecting People with Executive Opportunities

Position: Parts Specialist
Reports to: Parts Manager
Company: Donway Ford
Location: Scarborough, On.
Date: June 2019


Major Duties & Responsibilities: 

  • Greet customers immediately in a courteous manner
  • Sell products to repair the problem and meet the customer’s needs
  • Provide service technicians with parts as required
  • Record all sales and /or customer transactions that occur
  • Follow prescribed cash, credit and cheque processing procedures of the dealership
  • Attend training as prescribed by management to maintain proficiency in his/her job description
  • Use dealership equipment and resources safely and proficiently
  • Assis in keeping parts department clean and orderly
  • Assist in handling customer complaints and concerns and make sure the problem is corrected to the customer and dealership’s satisfaction
  • Treat customer fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices
  • Maintain positive relationships with customers, and employees and owners
  • Perform other tasks as required by Parts Manager
  • Be early, flexible and available for scheduling
  • Demonstrate an interest in growing the parts business
  • Keep himself/herself groomed and clothed per the dealership guidelines


Business Skills Required: 

  • Ability to greet customers, establish rapport, determine and attend to customers’ needs
  • Ability to match customers’ needs with appropriate parts or services
  • Knowledge of automotive systems in general
  • Knowledge of parts counter procedures, such as requiring prepayment for special orders
  • Basic computer skills
  • Ability to monitor bins and determine which parts need reordering
  • Ability to accurately track parts
  • Exceptional verbal and written communications skills
  • Highly organized, detail oriented, and able to thrive in a fast paced, changing environment



  • Customer Relations
  • Interdepartmental Relations
  • Parts Ordering
  • Inventory Management
  • Quality Control



  • Adaptability
  • Continuous Improvement
  • Customer Enthusiasm
  • Sound Judgement
  • Organizing and Planning
  • Promote Teamwork
  • Knowledge of Product 


Personality Attributes: 

  • Patience
  • Attentiveness
  • Clear Communication Skills
  • Ability to Use ‘Positive Language’
  • Ability to ‘Read’ Customers

Reply in confidence to:

Ian McEwen

in addition, place the position for
which you are applying in the sub-
ject line of the email.

When applying, please include:

  • your resume
  • your cover letter outlining your key
    experience for the position


2600 Skymark Ave.
Bldg. 5, Suite 103
Mississauga, ON
L4W 5B2

Phone: 905.290.0911 x222
Fax: 905.290.0914
Cell: 416.918.2458
TF: 1.866.MARCKIS (627.2547)


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