Connecting People with Executive Opportunities

Position: Fixed Operations Manager
Reports To: General Manager
Company: Luxury Import Dealership
Location: GTA
Career Type: Permanent
Date Posted: March 2015

Job Overview

Our client, a luxury import dealership, located in Toronto, requires a Fixed Operations Manager to build and lead the entire parts and service operation.

Job Description:

• Supervise, manage and train personnel in the Parts & Service Departments
• Establish financial and operational objectives and prepare monthly sales, gross and net profit forecasts.
• Evaluate performance of departments through operational and financial statistical tools
  • Daily operating revenue and expense controls
  • Inventory management reports
  • Warranty reports
  • Lost sales reports
  • Parts & Service sections of the Dealer Financial Statements
• Administer and evaluate customer surveys and other follow-up programs
• Develop and maintain key working relationship with OEM representatives
• Evaluate performance of employees based on job descriptions and departmental objectives
• Maintain departmental training and personnel records
• Conduct regular departmental meetings
• Maintain liaison with volume customers, such as fleet owners or leasing companies
• Plan and co-ordinate parts and service marketing programs
• Prepare pricing guides and menus for frequent labour operations
• Develop merchandising and contact systems to promote the sales of labour, parts, and accessories to meet customer needs
• Maintain housekeeping standards in the workshop and all personal work areas
• Set standards of behaviour for personnel and require adherence to them
• Calculate technician efficiency and labour utilization and maintain required summaries

Qualifications:

• 7 years previous experience and/or/combination of: Technician, Advisor, Service Manager; Fixed Operations Manager, District Service Manager.
• Behavioural competencies include: relationship building, decision making, analytical/issue resolution, people management
• Communication: address all levels from techs to senior management
• Presenting/facilitation experience
• Project management
• Retail store management
• Parts department knowledge
• Supplier relations/negotiations
• Contract negotiations

Education:

• Bachelor’s degree or automotive related college diploma