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Position: Fixed Operations Manager
Reports To: General Manager
Company: Luxury Import Dealership
Location: GTA
Career Type: Permanent
Date Posted: March 2015
Job Overview
Our client, a luxury import dealership, located in Toronto, requires a Fixed Operations Manager to build and lead the entire parts and service operation.
Job Description:
- Supervise, manage and train personnel in the Parts & Service Departments
- Establish financial and operational objectives and prepare monthly sales, gross and net profit forecasts.
- Evaluate performance of departments through operational and financial statistical tools
- Daily operating revenue and expense controls
- Inventory management reports
- Warranty reports
- Lost sales reports
- Parts & Service sections of the Dealer Financial Statements
- Administer and evaluate customer surveys and other follow-up programs
- Develop and maintain key working relationship with OEM representatives
- Evaluate performance of employees based on job descriptions and departmental objectives
- Maintain departmental training and personnel records
- Conduct regular departmental meetings
- Maintain liaison with volume customers, such as fleet owners or leasing companies
- Plan and co-ordinate parts and service marketing programs
- Prepare pricing guides and menus for frequent labour operations
- Develop merchandising and contact systems to promote the sales of labour, parts, and accessories to meet customer needs
- Maintain housekeeping standards in the workshop and all personal work areas
- Set standards of behaviour for personnel and require adherence to them
- Calculate technician efficiency and labour utilization and maintain required summaries
Qualifications:
- 7 years previous experience and/or/combination of: Technician, Advisor, Service Manager; Fixed Operations Manager, District Service Manager.
- Behavioural competencies include: relationship building, decision making, analytical/issue resolution, people management
- Communication: address all levels from techs to senior management
- Presenting/facilitation experience
- Project management
- Retail store management
- Parts department knowledge
- Supplier relations/negotiations
- Contract negotiations
Education:
- Bachelor’s degree or automotive related college diploma